Commitment: We strictly follow data protection practices to ensure your personal and medical information remains safe, confidential, and secure.

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our healthcare services.

2. Information We Collect

  • Personal Information (Name, Phone, Email)
  • Medical details shared during consultations
  • Technical data (IP address, browser type, device)
  • Appointment and enquiry data

3. Purpose of Data Collection

  • To provide healthcare and consultation services
  • To manage appointments and follow-ups
  • To improve website performance and experience
  • To send important updates and notifications

4. Legal Basis for Processing

We process your data based on your consent, medical necessity, and compliance with applicable healthcare laws and regulations.

5. Data Security

We use encryption, secure servers, and access control mechanisms to protect your data from unauthorized access, misuse, or disclosure.

6. Sharing of Information

  • With doctors and medical staff for treatment purposes
  • With trusted third-party service providers (CRM, analytics)
  • When required by legal authorities

7. Analytics & Tracking

We may use tools like Google Analytics (GA4) to understand user behavior and improve services. This data is anonymized and used only for analysis.

8. Cookies Policy

Cookies help us enhance user experience, remember preferences, and analyze website traffic. You can disable cookies via browser settings.

9. Data Retention

Your data is retained only as long as necessary for medical, legal, and operational purposes, after which it is securely deleted.

10. Your Rights

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Request data portability

11. Children’s Privacy

We do not knowingly collect personal data from children without parental consent.

12. International Users

If you access our services from outside India, your data may be processed and stored in accordance with Indian data protection laws.

13. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

14. Contact & Grievance

If you have concerns regarding your data, contact us:

Email: info@yourhospital.com

Phone: +91-XXXXXXXXXX